Delivery Policy
Comprehensive terms and conditions regarding the fulfillment, dispatch, and delivery of your orders.
Order Processing & Dispatch
All orders placed through The Dart Hub GYC are subject to verification and quality checks before dispatch.
- Orders placed before 3:00 PM (UK Time) Monday through Friday will be processed and dispatched the same day.
- Orders placed after the cutoff time, or on weekends and bank holidays, will be processed on the next available working day.
- You will receive a confirmation email with tracking details once your shipping label has been created.
Address Accuracy & Customer Liability
It is the absolute responsibility of the customer to ensure that the delivery address provided at checkout is accurate and complete.
- The Dart Hub GYC will not be held liable for delayed, lost, or returned parcels resulting from incorrect or incomplete addresses (e.g., missing flat numbers or wrong postcodes).
- If a parcel is returned to us due to an incorrect address, the customer will be responsible for paying a re-shipping fee before the order is dispatched again.
Failed Delivery Attempts
Our courier partners will typically make up to two or three delivery attempts. If you are unavailable to receive your package:
- The courier may leave a calling card with instructions to collect your parcel from a local depot or arrange a redelivery.
- If the parcel remains uncollected within the timeframe specified by the courier, it will be returned to us.
- Refunds for returned uncollected items will have the original shipping cost deducted from the total refund amount.
Safe Place Requests
If you instruct the courier to leave your parcel in a 'safe place' or with a neighbor, The Dart Hub GYC cannot accept responsibility for lost or stolen items once the courier marks the package as delivered.
Shipping Delays & Lost Parcels
While we strive to ensure timely deliveries, transit times are estimates provided by the couriers and are not guaranteed.
- We cannot be held responsible for delays caused by external factors such as severe weather conditions, postal strikes, customs clearance delays, or system failures.
- If you believe your parcel is lost in transit, please contact us after 7 working days (for UK deliveries) or 15 working days (for international deliveries) from the dispatch date. We will initiate a formal investigation with the courier.