Sales & Refunds Policy
Clear, transparent, and fair policies regarding your purchases, promotional items, and the financial refund process.
Sale & Clearance Items
Only regular priced items may be refunded to the original payment method. Items marked as "Sale" or "Clearance" are final sale and cannot be refunded, unless the item is defective upon arrival.
Discount codes cannot be stacked. If you purchase an item using a promotional code, the refund amount will strictly reflect the discounted price paid, not the original retail price.
Order Cancellations
If you need to cancel your order, please contact us immediately. Orders can only be fully canceled and refunded if they have not yet entered the dispatch process.
If your order has already been packed or handed over to our courier, it cannot be canceled. You will need to wait for delivery and initiate a standard return.
The Refund Journey
Return Received
Your package arrives at our warehouse.
Inspection
Quality check within 24-48 hours.
Refund Issued
Approval email sent & funds released.
Bank Processing
3-5 business days to hit your account.
Common Payment & Refund Questions
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.
Refunds for Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash. If you return an item that was purchased using a gift card, the refund will be issued back to a new digital gift card or as store credit.
Shipping Cost Deductions
Original shipping charges are non-refundable. If you receive a refund, the cost of standard return shipping will be deducted from your refund unless the return is due to our error (e.g., incorrect or defective item sent).
To view the physical process of returning an item, please visit our Returns & Exchanges page. For any financial discrepancies or payment issues, reach out directly to our billing team at billing@thedarthubgyc.co.uk.