Frequently Asked Questions
Got a question? We've got answers. Browse our most common queries below to find exactly what you need.
📦 Orders & Shipping
How do I qualify for Free UK Delivery?
We offer Free Standard UK Delivery on all orders over £20. Simply add items to your cart, and once your subtotal hits £20 or more, the free shipping option will automatically appear at checkout.
When will my order be dispatched?
If you place your order before 3:00 PM (UK Time) Monday through Friday, it will be dispatched on the very same day. Orders placed after the cutoff or on weekends will be shipped the next working day.
Can I change or cancel my order after placing it?
We process orders extremely quickly. If you need to make a change or cancel, please email us within 1 hour of placing the order. Once an order has been packed and handed to the courier, it cannot be modified.
🎯 Products & Gear
What dart weight should a beginner use?
We generally recommend a 24g or 26g steel tip dart for beginners. A heavier barrel is more forgiving and easier to throw consistently. As your technique improves, you may want to experiment with lighter weights (20g-22g).
Do you sell Soft Tip darts?
Yes! We stock a premium range of soft tip darts suitable for electronic boards. You can find them under the "Darts" category by filtering for "Soft Tip".
An item I want is out of stock. When will it return?
We restock popular items (like K Flex flights and Winmau boards) every 1-2 weeks. You can sign up for back-in-stock email notifications directly on the product page.
↺ Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original condition, and with all original packaging intact. Consumable items like flights and shafts cannot be returned if opened. View our full Returns Policy for details.
How long does a refund take to process?
Once we receive and inspect your returned item (usually within 48 hours of arrival at our warehouse), your refund will be processed immediately. It typically takes 3-5 business days for the funds to appear in your bank account or PayPal.
My item arrived damaged. What should I do?
We sincerely apologize! Please take clear photos of the damaged item and its packaging, and email them to info@thedarthubgyc.co.uk within 48 hours of delivery. We will arrange a replacement right away.
Still Need Help?
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